Shipping and Returns

Shipping and Rates Policy

In our online store, we offer shipping both domestically and internationally. Additionally, our products are carefully packaged to ensure they arrive in perfect condition.

Shipping and Rates Policy

Spain, Germany and United Kingdom

The shipping cost is only 3.99 euros.
Orders over 60 euros qualify for free shipping.

For the rest of the world

the shipping cost is 4.99 euros.
also be free for orders over 60 euros

At FingerWall, we understand the importance of providing affordable and convenient shipping options for our customers, both domestically and internationally. We want your shopping experience to be as satisfactory as possible. If you have any further questions about our shipping rates or any other aspect of your order, please do not hesitate to contact our customer service team. We are here to assist you!

For more details, please refer to our FAQ section. If you have any doubts or concerns regarding shipping, please feel free to reach out to us. Our customer service team is always ready to assist you.

Exchange and Return Policy

At FingerWall, we value your satisfaction as a customer and strive to offer the highest quality products. If for any reason you are not completely satisfied with your purchase, we offer a valid exchange and return policy valid for 30 days, as well as the option for a refund. Below, we provide you with all the details of our policies:

Exchanges and Returns:

You have a 30-day period from the delivery date to request an exchange or return of your purchase.
The products must be in their original condition, unused, with all tags and packaging intact.
To initiate an exchange or return, please contact us via [email/phone] and provide your order number, as well as a brief description of the reason for the request.
Once we receive your request, we will provide detailed instructions on how to proceed.

Return Costs:

Please note that return shipping costs, as well as any other associated costs, will be the customer's responsibility.
This includes the return shipping costs to our location, as well as any additional fees related to shipping.

Refunds:

If you prefer a refund instead of an exchange, we will be happy to process it.
Once we have received and inspected the returned product and the aforementioned conditions are met, we will issue a refund to the original payment method used for the purchase.
Please note that the time required for the refund to reflect in your account may vary depending on the payment method and your financial institution's policies.

Exceptions:

The original shipping costs are non-refundable unless the reason for the return is our error or a defective product.

Defective or Damaged Products:

If you receive a defective or damaged product, please contact us immediately.
We will be happy to provide you with a replacement or a full refund, including shipping costs, according to your preference.

At FingerWall, we are committed to providing you with a worry-free shopping experience and ensuring that you are satisfied with your purchases. If you have any questions or need additional assistance, please do not hesitate to contact our customer service team. Your satisfaction is our number one priority. Thank you for choosing us as your trusted online store!